Terms of Use

Who runs this site

The site is operated by Shainin LLC, 41820 Six Mile Road, Suite 103, Northville, Michigan 48168, USA. Phone: +1 (248) 344-2020. Email: info@shainin.com.

Information only

The site explains the 5 Whys method and the Red X® approach in general terms. It is not professional advice for your specific situation, and it does not create a contract or a client relationship.

The template is a generic worksheet. Your customer or your quality system may prescribe its own problem-solving format, fields or deadlines; those requirements take precedence. Results described for client projects, if any, show what was achieved in those projects; they are not a promise of similar results.

The template files and the online worksheet

The Excel, PowerPoint and PDF files offered on this site, and worksheets produced with the online worksheet, may be used free of charge within your organization, including for commercial purposes. You may adapt the files — add your logo, rename or translate the fields, change the layout — and share the adapted files inside your organization and with your customers and suppliers as part of your own problem-solving records.

You may not sell the files or adapted versions of them, offer them for download on another website or in a product, or present them as your own template product. Please link to this site instead.

The online worksheet stores what you type in your own browser only; see the Privacy Policy. We do not keep copies of your worksheets and cannot recover one you have cleared.

Using the site

You may read, print and share pages of the site for your own information and for internal business purposes. You may not use the site in a way that harms it or other users — for example, by trying to break its security or by overloading it with automated requests.

Copyright and quoting

The texts, graphics, template files and code of this site are protected by copyright and belong to Shainin LLC unless stated otherwise. You may quote short passages if you name the source and link to this site. Beyond the license for the template files described above, any other copying, adaptation or republication needs our prior written permission.

Trademarks

Shainin®, Red X® and Green Y® are registered trademarks of Shainin II LLC. Other names may be trademarks of their owners. Nothing on this site grants a license to use any of these trademarks; adapted template files must not use the Shainin name or marks in a way that suggests Shainin approved your analysis.

Links to other websites

The site links to shainin.com and may link to other websites. We are not responsible for the content or the privacy practices of third-party websites; their own terms apply.

No warranty

We take care to keep the site and the files accurate and up to date, but we provide them “as is” and without warranties of any kind, to the extent the law allows. We may change, suspend or remove the site, the files or parts of them at any time.

Limitation of liability

To the extent the law allows, Shainin LLC is not liable for damage arising from the use of, or the inability to use, the site, the files or their content — including an analysis that a customer or an auditor does not accept. This does not limit liability for intent or gross negligence, for injury to life, body or health, or any other liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of the State of Michigan, USA, without regard to its conflict-of-law rules. Mandatory consumer protection rules of the country where you live remain unaffected.

Privacy

How we handle personal data is explained in our Privacy Policy, and which cookies and local storage entries we use in our Cookie Policy.

Changes to these terms

We may update these terms. The version published on this page, with the date at the top, applies.